EIEH: Industriako interakzio digitalak diseinatzeko erraminta berria

Abstract

In recent years, due to the socio-economic development, the wishes of the society have been changing. Nowadays, instead of material goods, the society is looking for emotional and social goods. As a consequence, the market has developed beyond products and services, focusing on offering Experiences. So in design, as it is a discipline directly connected to the environment, the same development has occurred. However, in industry there is still a long way to go in order to integrate the concept of Experience in their developments. Therefore, there is a big gap regarding to Experience Design methods and tools for the industrial digital systems. In this context, Diseinu Berrikuntza Zentroa of Mondragon University (DBZ-MU) together with DANOBATGROUP S.COOP, is working on the creation of new tools for the development of the Experiences of those digital systems. In this article, one of those tools is presented, the User Interface Experience Capturer (UIEC). Thanks to this tool it is possible to capture the experiences that the user has with the interactive systems, so that way afterwards an interaction that fulfils the motivations and emotional needs of the user could be created.

Azken urteotako aldaketa sozio-ekonomikoa dela eta, gizartearen nahiak aldatuz joan dira. Gaur egun, behar materialak baino, gizarteak beharrizan emozional eta sozialak betetzea ditu helburu, ondorioz, merkatuak produktu eta zerbitzuetatik haratago doan eboluzioa jasan du, esperientziak eskaintzean zentratuz. Neurri berean, diseinuan, inguruari guztiz lotutako disziplina izanik, esperientziaren alorrean ari da lanean. Hala ere, industria, behar guztiz materialetara zuzenduta egonik, egoera honetara egokitzeke dago oraindik. Horren erakusle, bertako inguru digitaletako esperientzien diseinurako metodo eta erraminten hutsune handia dagoela identifikatu da. Kontestu honen baitan, Mondragon Unibertsitateako Diseinu Berrikuntza Zentroa (DBZ-MU) DANOBATGROUP S.COOP-ekin elkarlanean, inguru digital horien esperientziara bideratutako erraminten sorreran ari da lanean. Horren adibide da artikulu honetan aurkezten den erraminta, Erabiltzaile Interfazeen Esperientzia Hartzailea (EIEH). Erraminta honi esker, erabiltzaileak sistema interaktiboekin dituen esperientziak jasotzen dira, ondoren bere motibazioak betetzen dituen eta lotura emozional eraginkorragoa ahalbidetzen dituen interakzio berriak diseinatu ahal izateko.