UX-for Smart-PSS: Towards a Context-Aware Framework

Carrera-Rivera, Angela; Larrinaga, Felix; Lasa, Ganix

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Title

UX-for Smart-PSS: Towards a Context-Aware Framework

xmlui.dri2xhtml.METS-1.0.item-contributorOtherinstitution

https://ror.org/01ee9ar58

Version

http://purl.org/coar/version/c_970fb48d4fbd8a85

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Access

http://purl.org/coar/access_right/c_abf2

URI

https://hdl.handle.net/20.500.11984/5887

Publisher’s version

https://doi.org/10.5220/0011379700003323

Published at

Proceedings of the 6th International Conference on Computer-Human Interaction Research and Applications (CHIRA) Valletta, Malta. 27-28 October 2022. Pp. 113-120. Hugo Plácido da Silva et al. (ed.). SciTePress, 2022

Publisher

SCITEPRESS

Keywords

S-PSS
Context-awareness
user experience
Recommendation System

Abstract

Smart-product service systems are a business strategy that combines product and service into one value proposition. The user experience of digital services and the smart product can be a clear differentiator among competitors to achieve economically sustainable solutions. Hence, offering a more personalized experience is an important aspect of S-PSS. This paper aims to provide a theoretical framework for a context-aware user experience in S-PSS by providing adaptive and personalized services to the users according to their needs in a given context, by exploiting the digital capabilities of smart products and referring to the use of recommendation systems. The paper presents an application scenario using a smart-wearable as an example of a product-oriented PSS to better describe the framework and each component while stating the future challenges. [-]