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dc.rights.licenseAttribution-NonCommercial-NoDerivatives 4.0 International*
dc.contributor.authorNguyen Ngoc, Hien
dc.contributor.authorLasa, Ganix
dc.contributor.authorIriarte, Ion
dc.contributor.authorAtxa Gamboa, Ariane
dc.contributor.otherUnamuno, Gorka
dc.contributor.otherGalfarsoro Urrestilla, Gurutz
dc.date.accessioned2022-11-09T15:07:28Z
dc.date.available2022-11-09T15:07:28Z
dc.date.issued2022
dc.identifier.issn1474-0346en
dc.identifier.otherhttps://katalogoa.mondragon.edu/janium-bin/janium_login_opac.pl?find&ficha_no=168384en
dc.identifier.urihttps://hdl.handle.net/20.500.11984/5817
dc.description.abstractAdvanced services have caught the attention of industries and academics as a way to exploit new customer value propositions. However, the existing design methodologies for advanced services are limited to partially addressing one or some key design elements, hence causing confusion in practice. Moreover, human factors are not often addressed, even though the design for advanced services requires human-centered thinking. Aiming to advance the body of research, the current study aims to conceptually propose a multidimensional design methodology called DIMAND that captures the key design elements and their relations in a single-view structure in accordance with a human-centric approach. Specifically, DIMAND encapsulates the (i) life-cycle service design interrelated with other key design elements—(ii) stakeholder networks, (iii) new service development methods, and (iv) design skills—that must be considered to develop effective advanced service design. Based on a hybrid research design, DIMAND was conceptually developed through systematic reviews and structured analysis of existing design methodologies, as well as an elicitation of expert knowledge in the domain through the analytical hierarchy process (AHP). For validation, the average usability score of DIMAND as evaluated by 26 practitioners was 72.2, which falls into “excellence” on the simplified system usability scale (SUS), hence confirming its potential utility. As a result, DIMAND offers a novel and holistic guideline for design practitioners and engineers to obtain coherence in all the life-cycle design processes by simultaneously taking these key design elements and their relations into account, making the design of advanced services more practical.en
dc.description.sponsorshipComisión Europeaes
dc.language.isoengen
dc.publisherElsevieren
dc.rights© 2022 The Authorsen
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjecthuman-centred designen
dc.subjectAdvanced servicesen
dc.subjectProduct-service systemsen
dc.subjectLife-cycle service designen
dc.subjectKey design elementsen
dc.titleHuman-centered design for advanced services: A multidimensional design methodologyen
dcterms.accessRightshttp://purl.org/coar/access_right/c_abf2en
dcterms.sourceAdvanced Engineering Informaticsen
local.contributor.groupCentro de Innovación en Diseñoes
local.contributor.groupInnovación, gestión, organizaciónes
local.description.peerreviewedtrueen
local.identifier.doihttps://doi.org/10.1016/j.aei.2022.101720en
local.relation.projectIDinfo:eu-repo/grantAgreement/EC/H2020/814078/EU/Digital Manufacturing and Design Training Network/DiManDen
local.contributor.otherinstitutionhttps://ror.org/003qafx79es
local.contributor.otherinstitutionUrolaes
local.source.detailsVol. 53. Article 101720. August, 2022en
oaire.format.mimetypeapplication/pdf
oaire.file$DSPACE\assetstore
oaire.resourceTypehttp://purl.org/coar/resource_type/c_6501en
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85en


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Attribution-NonCommercial-NoDerivatives 4.0 International
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