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Human-centered design for advanced services: A multidimensional design methodology
(Elsevier, 2022)
Advanced services have caught the attention of industries and academics as a way to exploit new customer value propositions. However, the existing design methodologies for advanced services are limited to partially addressing ...
Datasets of skills-rating questionnaires for advanced service design through expert knowledge elicitation
(Springer Nature, 2022)
This article presents a dataset of service design skills which service design experts value as important requirements for design team members. Purposive sampling and a chain referral approach were used to recruit appropriate ...
Service design for digital servitization: Facilitating manufacturers' advanced services value proposition design in the context of Industry 4.0
(Elsevier, 2023)
Industry 4.0 provides increasing opportunities for manufacturing companies in servitization, which has led to the emergence of digital servitization. Several single case studies have suggested service design as a means to ...