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Revisión Crítica del Uso del Patient Journey Map en el Diseño Centrado en las PersonasPatient Journey Mapping in human-centered design: a critical review
(AEIPRO, 2021)
Recent studies indicate that a positive Patient eXperience (PX) leads to a faster patient recovery, greater safety and lower costs for the healthcare system. Therefore, PX design is fundamental for hospitals service delivery. ...
Addressing the Patient Experience through Human-Centred Design: A Scoping Review
(Ubiquity Press, 2023)