Training in higher education in the Covid-19 context: A case study of operation management training in a Business Innovation and Project Management Master

Abstract

The main objective of this paper is to describe the programme implemented through the use of information and communication technologies (ICT) for the development and acquisition of quality engineering (QE)-related competences in the context of the Covid-19 pandemic. In the 100% face-to-face context, different products, such as catapults and paper helicopters, are used to apply the theoretical concepts of Six Sigma in a real environment, which would be impossible in an online or blended learning context. To overcome the difficulties due to the Covid-19 pandemic, a new programme has been defined that includes continuous ICT use, with a simulator of an injection process to generate the necessary data to develop practice. The programme and the simulator used have successfully replaced the practices and products previously used in a 100% face-to-face environment, allowing students to acquire QE-related competences in a practical way in a non-face-to-face environment.