Advanced services have caught the attention of industries and academics as a way to exploit new customer value propositions. However, the existing design methodologies for advanced services are limited to partially addressing ...

Manufacturing today has experienced dynamic changes imposed by social-technical systems that address economic, social and sustainable requirements. Furthermore, the technologies in Industry 4.0 have also brought many smart ...

Industry 4.0 is leading to a whole new level of process automation, thus redefining the role of humans, and altering existing jobs in yet unknown ways. Although the number of robots in the manufacturing industry has been ...

Performing a literature review is a critical first step in research to understanding the state-of-the-art and identifying gaps and challenges in the field. A systematic literature review is a method which sets out a series ...

Smart-product service systems are a business strategy that combines product and service into one value proposition. The user experience of digital services and the smart product can be a clear differentiator among competitors ...

Smart-Product Service Systems (S-PSS) emerge as a novel strategy to integrate smart products with advanced digital capabilities and their related e-services to satisfy user’s needs in highly context-dependent environments. ...

En la nueva industria cada vez son más los robots utilizados. Para aprovechar al máximo los beneficios que los robots pueden ofrecer, es necesario generar una interacción fluida y satisfactoria persona-robot, de modo que ...

This article presents a dataset of service design skills which service design experts value as important requirements for design team members. Purposive sampling and a chain referral approach were used to recruit appropriate ...