2026-04-20T21:59:55Zhttps://ebiltegia.mondragon.edu/oai/request

oai:ebiltegia.mondragon.edu:20.500.11984/53142024-03-04T13:30:25Zcom_20.500.11984_1143col_20.500.11984_1148

Nguyen Ngoc, Hien Lasa, Ganix Iriarte, Ion 2021-06-08T12:36:46Z 2021-06-08T12:36:46Z 2021 https://katalogoa.mondragon.edu/janium-bin/janium_login_opac.pl?find&ficha_no=163732 https://hdl.handle.net/20.500.11984/5314 The competitiveness of the business today will depend on empowering hu-man intelligence and creativity, capturing and capitalizing on available infor-mation and knowledge for the total product and service lifecycle. To realize this beyond technical aspects, the collaborative work of multidisciplinary and inter-sectoral teams is constituted to develop an appropriate methodology of human-centred design (HCD) with advanced service innovation in indus-try 4.0. Based on the state-of-the-art analysis and industrial requirements, the methodology is tested with European industrial cases in various sectors to validate its implementation and benefits. This paper aims to provide the well-rounded collaborative framework to deliver the new HCD methodology. eng © 2021 The authors Human-Centred Design in the context of Servitization in Industry 4.0: A Collaborative Approach http://purl.org/coar/resource_type/c_c94f