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oai:ebiltegia.mondragon.edu:20.500.11984/18542024-03-04T14:47:30Zcom_20.500.11984_1143col_20.500.11984_1148

00925njm 22002777a 4500 dc Garcia-Lopez, Maitane author Val, Ester author Iriarte, Ion author Olarte Rodríguez, Raquel author 2019 Taking patient experience as a basis, this paper introduces a theoretical framework, to capture insights leading to new technological healthcare solutions. Targeting a recently diagnosed type 1 diabetes child and her mother (the principal caregiver), the framework showed its potential with effective identification of meaningful insights in a generative session. The framework is based on the patient experience across the continuum of care. It identifies insights from the patient perspective: capturing patients' emotional and cognitive responses, understanding agents involved in patient experience, uncovering pain moments, identifying their root causes, and/or prioritizing actions for improvement. The framework deepens understanding of the patient experience by providing an integrated and multi-leveled structure to assist designers to (a) empathise with the patient and the caregiver throughout the continuum of care, (b) understand the interdependencies around the patient and different agents and (c) reveal insights at the interaction level. 978-1-912769-02-5 2632-0045 https://katalogoa.mondragon.edu/janium-bin/janium_login_opac.pl?find&ficha_no=160375 https://hdl.handle.net/20.500.11984/1854 patient experience experience design framework insights chronic patient Gaining patient experience insights: An integrated and multi-levelled framework of information