2026-07-04T20:19:54Zhttps://ebiltegia.mondragon.edu/oai/requestoai:ebiltegia.mondragon.edu:20.500.11984/16552024-03-05T14:05:01Zcom_20.500.11984_473col_20.500.11984_478
eBiltegia
author
Unzueta, Gorka
author
Esnaola, Aritz
author
Eguren, Jose Alberto
2020-05-07T08:07:32Z
2020-05-07T08:07:32Z
2020
1754-2731
https://katalogoa.mondragon.edu/janium-bin/janium_login_opac.pl?find&ficha_no=158043
https://hdl.handle.net/20.500.11984/1655
In this study, a frame of reference was developed to adapt and execute a continuous improvement process (CIP) for reinforcing a continuous improvement (CI) culture in an organisation. The study was undertaken in a mature capital goods company that did not succeed in institutionalising CI despite deploying many CI tools over the years. The organisation thus needed a model that was adapted to its reality and strengthened the aspects of CI through cultural changes at the organisational level.
Action research was used to implement the CIP, and this research method was reinforced using a hermeneutic phenomenological approach to analyse the results.
The CIP was validated in four units of analysis within the organisation. For the validation, aspects relevant to organisational cultural change and their metrics were identified. The results showed that the main barriers to the development of CI in the case organisation were lack of teamwork and poor assimilation of new CI routines.
The study was applied only in one organisation. Therefore, results cannot be generalized, although the process and methodology followed to adapt and implement the CIP could be applied within other organisations
The paper presents a CI frame of reference and describes how a CIP applied to a small and medium-sized industrial enterprise generated cultural changes and promoted organisational excellence in the pursuit of CI by using a hermeneutic phenomenological methodology approach.
eng
© 2020, Emerald Publishing Limited
5S
Continuous improvement maturity level
Continuous improvement
Organisational culture
Mature industrial company
Hermeneutic phenomenological approach
Continuous improvement framework to develop cultural change: case study, capital goods company
http://purl.org/coar/resource_type/c_6501

EBILTEGIA-N, MONDRAGON UNIBERTSITATEKO GORDAILU IREKIAN, MATERIALAK UZTEKO ERABILERA LIZENTZIA ETA ESKUBIDEEN LAGAPEN EZ-ESKLUSIBOA

Gordailuan utzitako materialaren egile edo egile eskubideen titular naizen aldetik, Mondragon Unibertsitateari erabilera-baimena eta/edo LAGAPEN EZ-ESKLUSIBOA ematen diot, doan, mundu eremuan eta legezko gehieneko epean, material horren gaineko erreprodukzio, banaketa, komunikazio publiko –elektronikoki eskuragarri jartzeko eskubidea barne– eta eraldatzeko eskubideetarako, hirugarren batzuen esku jartzeko aukera emanez, gordailuan utzitako material horri lotutako dagokion lizentzian ezarritako erabilera baldintzen arabera.

ONARTZEN DUT Mondragon Unibertsitateak, edukia aldatu gabe, gordailuan utzitako materiala gordetzeko beharrezkoak diren beste formatu edo bitarteko batzuetara eraldatzea edo egokitzea. Era berean, ONARTZEN DUT Mondragon Unibertsitateak gordailuan utzitako materialaren kopia bat baino gehiago gordetzea, segurtasun kopiak egiteko eta materiala etorkizunerako gordetzeko.

ZIURTATZEN DUT eta BERMATZEN DUT gordailuan utzitako materiala nik sortutako jatorrizko obra dela, eta nik dudala Lizentzia honetan jasotako lagapena emateko beharrezko egile eskubidearen titulartasuna.

Titulartasuna partekatzen den kasuetan, onartzen dut gainerako titularren baimena dudala Lizentzia hau emateko. Eskubideak hirugarren batzuei aurrez lagata izanez gero, ZIURTATZEN dut haien baimena dudala edo lizentzia honetan aurrez ikusitako moduan eskubideak erabiltzeko gaitasuna mantentzen dudala.

Lagatako materialak egile eskubideen titular ez naizen bestelako material batzuk izango balitu, ZIURTATZEN DUT eta BERMATZEN DUT dagokion titularraren baimena lortu dudala aurrez Lizentzia hau eman ahal izateko eta, era berean, ZIURTATZEN DUT eta BERMATZEN dut gordailuan utzitako materialaren edukian behar bezala identifikatuta eta aitortuta dagoela egile eskubidearen titular hori.

Azken batean, ZIURTATZEN DUT eta BERMATZEN DUT eBiltegian gordailuan utzitako materialak EZ DUELA HAUSTEN hirugarren batzuen eskubiderik, ez jabetza intelektualekorik ez industrialekorik, ohore, intimitate eta irudi eskubiderik, edo bestelako edozein eskubiderik.

Gordailuan utzitako materiala Mondragon Unibertsitatea ez den beste agentzia edo erakunderen batek finantzatutako ikerketan oinarrituta baldin badago, ZIURTATZEN DUT eta BERMATZEN DUT bete ditudala erakunde horrekin sinatutako kontratuak edo akordioak eskatutako betebehar guztiak.

Mondragon Unibertsitateak konpromisoa hartzen du gordailuan utzitako materialaren egile edo egile eskubideen titular gisa zu identifikatzeko, eta ez du material horretan Lizentzia honek espresuki ahalbidetutakoa ez den aldaketarik egingo.

Gordailuan utzitako materialaren egile edo egile eskubideen titular zaren heinean, obra eBiltegitik kentzeko eska dezakezu justifikatutako arrazoi batekin. Horretarako, arduradunekin harremanetan jarri beharko duzu.

Era berean, eBiltegiak gordailuan utzitako materiala kendu ahal izango du behar bezala justifikatutako kasuetan edo jabetza intelektualeko eskubideei lotuta hirugarren batzuen erreklamaziorik jasoz gero. Bi kasuetan aurretiaz espresuki jakinaraziko da.


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