UX-for Smart-PSS: Towards a Context-Aware Framework

Abstract

Smart-product service systems are a business strategy that combines product and service into one value proposition. The user experience of digital services and the smart product can be a clear differentiator among competitors to achieve economically sustainable solutions. Hence, offering a more personalized experience is an important aspect of S-PSS. This paper aims to provide a theoretical framework for a context-aware user experience in S-PSS by providing adaptive and personalized services to the users according to their needs in a given context, by exploiting the digital capabilities of smart products and referring to the use of recommendation systems. The paper presents an application scenario using a smart-wearable as an example of a product-oriented PSS to better describe the framework and each component while stating the future challenges.