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Title
Human-Centred Design in the context of Servitization in Industry 4.0: A Collaborative Approach
Author
Nguyen Ngoc, Hien
Lasa, Ganix
Iriarte, Ion
Research Group
Centro de Innovación en Diseño
Version
Postprint
Rights
© 2021 The authors
Access
Open access
URI
https://hdl.handle.net/20.500.11984/5314
Published at
30th RESER International Congress. Alcalá de Henares, 21-22 de enero. 2021 
Abstract
The competitiveness of the business today will depend on empowering hu-man intelligence and creativity, capturing and capitalizing on available infor-mation and knowledge for the total product and ser ... [+]
The competitiveness of the business today will depend on empowering hu-man intelligence and creativity, capturing and capitalizing on available infor-mation and knowledge for the total product and service lifecycle. To realize this beyond technical aspects, the collaborative work of multidisciplinary and inter-sectoral teams is constituted to develop an appropriate methodology of human-centred design (HCD) with advanced service innovation in indus-try 4.0. Based on the state-of-the-art analysis and industrial requirements, the methodology is tested with European industrial cases in various sectors to validate its implementation and benefits. This paper aims to provide the well-rounded collaborative framework to deliver the new HCD methodology. [-]
xmlui.dri2xhtml.METS-1.0.item-sponsorship
Comisión Europea
xmlui.dri2xhtml.METS-1.0.item-projectID
info:eu-repo/grantAgreement/EC/H2020/814078/EU/Digital Manufacturing and Design Training Network/DiManD
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