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HCD in the context of Servitization in Industry 4.0_HienNN.pdf (618.5Kb)
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Title
Human-Centred Design in the context of Servitization in Industry 4.0: A Collaborative Approach
Author
Nguyen Ngoc, HienMondragon Unibertsitatea
Lasa, Ganix ccMondragon Unibertsitatea
Iriarte, IonMondragon Unibertsitatea
Research Group
Centro de Innovación en Diseño
Published Date
2021
Abstract
The competitiveness of the business today will depend on empowering hu-man intelligence and creativity, capturing and capitalizing on available infor-mation and knowledge for the total product and ser ... [+]
The competitiveness of the business today will depend on empowering hu-man intelligence and creativity, capturing and capitalizing on available infor-mation and knowledge for the total product and service lifecycle. To realize this beyond technical aspects, the collaborative work of multidisciplinary and inter-sectoral teams is constituted to develop an appropriate methodology of human-centred design (HCD) with advanced service innovation in indus-try 4.0. Based on the state-of-the-art analysis and industrial requirements, the methodology is tested with European industrial cases in various sectors to validate its implementation and benefits. This paper aims to provide the well-rounded collaborative framework to deliver the new HCD methodology. [-]
URI
https://hdl.handle.net/20.500.11984/5314
Published at
30th RESER International Congress. Alcalá de Henares, 21-22 de enero. 2021 
Document type
Conference paper
Version
Postprint – Accepted Manuscript
Rights
© 2021 The authors
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  • Conferences - Engineering [242]

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