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Beyond customer satisfaction. Supporting organisational change through Service Design. A case study in the insurance industry
(Taylor & Francis, 2017)
Insurance companies are in the midst of massive disruptive change occurring as a result of new consumption models and technologies. Companies unable to keep up with the rapid pace of change run the risk of disappearing. ...
A Framework For Product Design Based On Semantic Attribution Process
(Taylor & Francis, 2017)
Existing brands already have certain products that generate a particular experience in customer minds. Every time a customer’s interacts with of brand’s products and related touchpoints, the customer form an idea about the ...
Microstructure based flow stress model to predict machinability in ferrite–pearlite steels
(Elsevier Ltd., 2019)
A new flow stress model is proposed to describe the behaviour of ferrite–pearlite steels based on microstructure properties, including the effect of high strains, strain rates and temperatures. The model introduces strain ...
Hardware-in-the-loop performance analysis of a railway traction system under sensor faults
(IET, 2019)
Fault mode and effects analysis (FMEA) has been used during decades for analysing the effects of faults in different applications. Initially, FMEA based on risk priority numbers provided information about the effects in ...
Effects of manufacturing tolerances of permanent magnets in fractional slot permanent magnet synchronous machines
(IET, 2019)
The fractional slot permanent magnet synchronous machines are well-known for their low torque ripple. However, in mass-production machines, not all the permanent magnets are identical due to the manufacturing tolerances ...
MODDALS Methodology for Designing Layered Ontology Structures
(IOS Press, 2020)
Global ontologies include common vocabularies to provide interoperability among different applications. These ontologies require a balance of reusability-usability to minimise the ontology reuse effort in different ...
DABGEO: a Reusable and Usable Global Energy Ontology for the Energy Domain
(Elsevier B.V.Ontology usability, 2020)
The heterogeneity of energy ontologies hinders the interoperability between ontology-based energymanagement applications to perform a large-scale energy management. Thus, there is the need fora global ontology that provides ...
Monitoring of a Hammer Forging Testing Machine for High-Speed Material Characterization
(Elsevier Ltd., 2020)
Dynamic testing of materials is necessary to model high-speed forming processes (i.e. hammer forging, blanking) and crash/impact behavior of structures, among others. The most common machines to perform medium to high-speed ...
The influence of the kinematic hardening on the FEM simulation of Tension Levelling Process
(Elsevier Ltd., 2020)
Tension levelling is used in the steel industry to remove shape defects present in cold rolled strip. This technology is increasingly being employed by steel makers to level AHSS steels, because conventional roll levelers ...
Framework to evaluate continuous improvement process efficacy: a case study of a capital goods company
(2020)
Purpose: This document describes a continuous improvement process assessment system (CIPAS). A continuous improvement process (CIP) was developed to progress through the levels of continuous improvement (CI) defined by ...