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dc.rights.licenseAttribution-NonCommercial-ShareAlike 4.0 International*
dc.contributor.authorGarcia-Lopez, Maitane
dc.contributor.authorVal, Ester
dc.contributor.authorIriarte, Ion
dc.contributor.authorOlarte Rodríguez, Raquel
dc.date.accessioned2020-10-19T06:53:27Z
dc.date.available2020-10-19T06:53:27Z
dc.date.issued2019
dc.identifier.isbn978-1-912769-02-5en
dc.identifier.issn2632-0045en
dc.identifier.otherhttps://katalogoa.mondragon.edu/janium-bin/janium_login_opac.pl?find&ficha_no=160375en
dc.identifier.urihttps://hdl.handle.net/20.500.11984/1854
dc.description.abstractTaking patient experience as a basis, this paper introduces a theoretical framework, to capture insights leading to new technological healthcare solutions. Targeting a recently diagnosed type 1 diabetes child and her mother (the principal caregiver), the framework showed its potential with effective identification of meaningful insights in a generative session. The framework is based on the patient experience across the continuum of care. It identifies insights from the patient perspective: capturing patients' emotional and cognitive responses, understanding agents involved in patient experience, uncovering pain moments, identifying their root causes, and/or prioritizing actions for improvement. The framework deepens understanding of the patient experience by providing an integrated and multi-leveled structure to assist designers to (a) empathise with the patient and the caregiver throughout the continuum of care, (b) understand the interdependencies around the patient and different agents and (c) reveal insights at the interaction level.es
dc.language.isoengen
dc.publisherAcademy for Design Innovation Management (ADIM)en
dc.rights© The Authorsen
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/4.0/*
dc.subjectpatient experienceen
dc.subjectexperience designen
dc.subjectframeworken
dc.subjectinsightsen
dc.subjectchronic patienten
dc.titleGaining patient experience insights: An integrated and multi-levelled framework of informationen
dcterms.accessRightshttp://purl.org/coar/access_right/c_abf2en
dcterms.sourceConference Proceedings of the Academy for Design Innovation Management: Research Perspectives In the era of Transformations. Erik Bohemia, Gerda Gemser, Nuša Fain, Cees de Bont and Rita Assoreira Almendra (Editores)en
local.contributor.groupCentro de Innovación en Diseñoes
local.description.peerreviewedtrueen
local.description.publicationfirstpage127en
local.description.publicationlastpage142en
local.identifier.doihttps://doi.org/10.33114/adim.2019.05.253en
local.source.detailsPp. 127-142, 2019en
oaire.format.mimetypeapplication/pdf
oaire.file$DSPACE\assetstore
oaire.resourceTypehttp://purl.org/coar/resource_type/c_c94fen
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85en


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Attribution-NonCommercial-ShareAlike 4.0 International
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