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Gaining patient experience insights: An integrated and multi-levelled framework of information
(Academy for Design Innovation Management (ADIM), 2019)
Taking patient experience as a basis, this paper introduces a theoretical framework, to capture insights leading to new technological healthcare solutions. Targeting a recently diagnosed type 1 diabetes ...
Diseño como habilitador para el cambio: modelo para la medición del impacto del diseño en empresas de serviciosDesign as an enabler of change: a model for measuring the impact of design in service organizations
(AEIPRO, 2021)
Design is a human centred creative approach that transforms and improves organizational capabilities for innovation and strategic decision-making. The aim of this research is to identify the impact of design, in particular ...