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An overview of Industry 4.0 Applications for Advanced Maintenance Services
(Elsevier B.V., 2022)
Manufacturing today has experienced dynamic changes imposed by social-technical systems that address economic, social and sustainable requirements. Furthermore, the technologies in Industry 4.0 have also brought many smart ...
Human-centered design for advanced services: A multidimensional design methodology
(Elsevier, 2022)
Advanced services have caught the attention of industries and academics as a way to exploit new customer value propositions. However, the existing design methodologies for advanced services are limited to partially addressing ...
Diagnosis and new challenges on design. The case of Mondragon Corporation's industry areaDiagnóstico y nuevos retos del diseño industrial. El caso del área industrial de la Corporación Mondragón
(Elsevier Ltd, 2015)
La integración del diseño en los procesos de innovación conlleva una mejora de la competitividad. No obstante, investigaciones a nivel estatal indican que en la industria predomina todavía una visión estético-funcional del ...
Visión del Diseño Inclusivo en EspañaVision about Inclusive Design in Spain
(AEIPRO, 2017)
In a global world, where cultures intertwine and where many countries see their population aging, many people is excluded by traditional products and services. Spain is not an exception and there are groups of people that ...
Revisión Crítica del Uso del Patient Journey Map en el Diseño Centrado en las PersonasPatient Journey Mapping in human-centered design: a critical review
(AEIPRO, 2021)
Recent studies indicate that a positive Patient eXperience (PX) leads to a faster patient recovery, greater safety and lower costs for the healthcare system. Therefore, PX design is fundamental for hospitals service delivery. ...
Datasets of skills-rating questionnaires for advanced service design through expert knowledge elicitation
(Springer Nature, 2022)
This article presents a dataset of service design skills which service design experts value as important requirements for design team members. Purposive sampling and a chain referral approach were used to recruit appropriate ...
Service design for digital servitization: Facilitating manufacturers' advanced services value proposition design in the context of Industry 4.0
(Elsevier, 2023)
Industry 4.0 provides increasing opportunities for manufacturing companies in servitization, which has led to the emergence of digital servitization. Several single case studies have suggested service design as a means to ...
Diseño como habilitador para el cambio: modelo para la medición del impacto del diseño en empresas de serviciosDesign as an enabler of change: a model for measuring the impact of design in service organizations
(AEIPRO, 2021)
Design is a human centred creative approach that transforms and improves organizational capabilities for innovation and strategic decision-making. The aim of this research is to identify the impact of design, in particular ...
Addressing the Patient Experience through Human-Centred Design: A Scoping Review
(Ubiquity Press, 2023)