Bilatu
29-tik 11-20 emaitza erakusten
Beyond customer satisfaction. Supporting organisational change through Service Design. A case study in the insurance industry
(Taylor & Francis, 2017)
Insurance companies are in the midst of massive disruptive change occurring as a result of new consumption models and technologies. Companies unable to keep up with the rapid pace of change run the risk of disappearing. ...
A Framework For Product Design Based On Semantic Attribution Process
(Taylor & Francis, 2017)
Existing brands already have certain products that generate a particular experience in customer minds. Every time a customer’s interacts with of brand’s products and related touchpoints, the customer form an idea about the ...
To Be or Not to Be the Servitization Dilemma and the Role of Design
(Routledge, 2019)
This article seeks to answer the question of how value proposition is
created using a human-centred approach in the context of deservitization, in general, and service dilution, in particular. The article aims to describe ...
Analysis of the pilot survey INKLUGI about aging and disabilities to promote Inclusive Design in industry
(Routledge, 2019)
This study is part of the project INKLUGI. The main objective of the project is to create new tools that help to introduce Inclusive Design methods in the industry of the region of Gipuzkoa. To make companies understand ...
Human-Centred Design in the context of Servitization in Industry 4.0: A Collaborative Approach
(2021)
The competitiveness of the business today will depend on empowering hu-man intelligence and creativity, capturing and capitalizing on available infor-mation and knowledge for the total product and service lifecycle. To ...
Diseño como habilitador para el cambio: modelo para la medición del impacto del diseño en empresas de serviciosDesign as an enabler of change: a model for measuring the impact of design in service organizations
(AEIPRO, 2021)
Design is a human centred creative approach that transforms and improves organizational capabilities for innovation and strategic decision-making. The aim of this research is to identify the impact of design, in particular ...
Human-centered design for advanced services: A multidimensional design methodology
(Elsevier, 2022)
Advanced services have caught the attention of industries and academics as a way to exploit new customer value propositions. However, the existing design methodologies for advanced services are limited to partially addressing ...
Datasets of skills-rating questionnaires for advanced service design through expert knowledge elicitation
(Springer Nature, 2022)
This article presents a dataset of service design skills which service design experts value as important requirements for design team members. Purposive sampling and a chain referral approach were used to recruit appropriate ...
Revisión Crítica del Uso del Patient Journey Map en el Diseño Centrado en las PersonasPatient Journey Mapping in human-centered design: a critical review
(AEIPRO, 2021)
Recent studies indicate that a positive Patient eXperience (PX) leads to a faster patient recovery, greater safety and lower costs for the healthcare system. Therefore, PX design is fundamental for hospitals service delivery. ...