Browsing by Author "Alberdi Álvaro, Alazne"
Service design for servilization. University-business collaboration case studies in Basque manufacturing companies Iriarte Azpiazu, Ion; Justel Lozano, Daniel; Val Jauregi, Esther; González Ochoantesana, Itsaso; Alberdi Álvaro, Alazne (Portal Universia, S.A., 2016)
Iriarte Azpiazu, Ion; Alberdi Álvaro, Alazne; Anaya Rodríguez, Maite; Mazmela Echave, Maitane (Routledge, 2019)This article seeks to answer the question of how value proposition is created using a human-centred approach in the context of deservitization, in general, and service dilution, in particular. The article aims to describe ...